Shipping policy

SHIPPING POLICY

Order Processing

Orders are processed within 1 to 2 business days after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day.

You will receive a confirmation email when your order is placed, and a second email with tracking information once it ships. If you have not received tracking within [3] business days, check your spam folder and then contact us at support@groundingbloom.com.

During new product launches, promotions, and peak holiday periods, processing may take slightly longer. We will note any expected delays on the website.

Domestic Shipping

We ship throughout the United States. Estimated delivery times after processing:

Standard Shipping: [3 to 7] business days, 

Delivery estimates are provided by the carrier and are not guaranteed. Once a package leaves our facility, transit time is controlled by the carrier.

Shipping Rates

Shipping rates are calculated at checkout based on your destination and the shipping method you select. Any applicable taxes are also calculated at checkout.

International Shipping

[We currently ship within the United States only.]

[If you ship internationally, replace this section with: We ship to select international destinations. International orders may be subject to customs duties, import taxes, and fees levied by the destination country. These charges are the responsibility of the customer and are not included in the price you pay at checkout. We have no control over these charges and cannot predict their amount. Customs policies vary by country, so please contact your local customs office for more information.]

Incorrect or Incomplete Addresses

Please review your shipping address carefully at checkout. We are not responsible for orders shipped to an address entered incorrectly by the customer.

If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment. The cost of reshipping is the responsibility of the customer.

Lost, Stolen, or Damaged Packages

If your tracking shows delivered but you cannot locate the package, please check with members of your household and neighbors, and contact the carrier with your tracking number first. Carriers occasionally mark packages delivered ahead of the actual delivery.

If the package still cannot be located, contact us at support@groundingbloom.com within 7 days of the marked delivery date and we will help you open a claim with the carrier. We are not liable for packages confirmed delivered by the carrier, though we will do what we reasonably can to help resolve the situation.

If your order arrives damaged, contact us within 7 days of delivery with photographs of the item and the packaging. See our Return and Refund Policy for how damaged and defective items are handled.

Order Changes and Cancellations

If you need to change or cancel an order, email support@groundingbloom.com as soon as possible. We can usually accommodate requests received before the order ships. Once an order has shipped, it falls under our Return and Refund Policy.

Questions

Email support@groundingbloom.com.