Refund policy

RETURN AND REFUND POLICY

90 Day Return Window

We want you to feel the difference. If you are not satisfied with your GroundingBloom purchase, you may request a return within 90 days of the delivery date.

Requests made after 90 days from delivery cannot be accepted, and no refund will be issued.

How to Start a Return

Email support@groundingbloom.com with your order number and the reason for your return. We will reply with a Return Authorization and the return address.

Please do not ship anything back before you receive a Return Authorization. Returns sent without one cannot be processed or refunded.

Return Shipping

The customer is responsible for return shipping costs. We do not provide prepaid return labels for change of mind returns.

We strongly recommend using a trackable shipping service. Until the return reaches us, it remains your responsibility. We cannot issue a refund for a return that is lost or damaged in transit.

Original shipping charges paid on your order are not refundable.

Restocking Fee

A 15% restocking fee applies to all returns and is deducted from your refund.

Example: on a $60 item, the restocking fee is $9, and your refund would be $51 less any original shipping charges.

Condition of Returned Items

Please return items in their original packaging where possible, with any included accessories and connection cords. We reserve the right to decline a refund, or to reduce it further, for items returned incomplete or in a condition beyond normal inspection.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, contact us at support@groundingbloom.com within 7 days of delivery with your order number and photographs of the item and packaging.

In these cases we cover return shipping, no restocking fee applies, and you may choose a full refund or a replacement at no additional cost.

Refund Processing

Once your return arrives and passes inspection, we will process your refund within 5 to 10 business days to your original payment method. Depending on your bank or card issuer, it may take an additional 5 to 10 business days for the funds to appear on your statement.

Order Cancellations

Orders can be cancelled at no charge if the request reaches us before the order ships. Email support@groundingbloom.com as soon as possible. Once an order has shipped, it falls under the return policy above.

Exchanges

We do not process direct exchanges. Please return the original item under this policy and place a new order for the item you want.

Questions

Email support@groundingbloom.com and we will get back to you.